Frequently Asked Questions

How much does it cost to rent LEGO® from WeLoveBricks?

£12 per month for 1 set; £23 per month for 2 sets. Prices are discounted if you prefer to pay for 6 or 12 months in advance. All prices include free delivery and free return postage via My Hermes. Subscriptions are recurring and paid via PayPal.

If you choose 2 sets per month, these will be dispatched and returned together in a single parcel.

If you are a school and prefer to pay by BACS rather than PayPal, please contact us at support@welovebricks.com to make arrangements.

You can choose to upgrade your next set to a Big Set for a one-off upgrade fee depending on the size of the set, provided you have been a Member of WeLoveBricks for more than two months. The upgrade fee gives you a month’s rental from the day of dispatch. You may keep a Big Set for longer than one month by paying a further month’s upgrade fee.

Is there a deposit or a joining Fee?

There’s no deposit, no joining fee, and no minimum term.

Do I have to pay for postage?

The subscription fees include free delivery and free return postage via My Hermes. Pre-paid returns labels from My Hermes are only valid for 7 days. If a label is not used within 7 days and is rendered invalid, it is then the responsibility of the Member to pay for return postage. WeLoveBricks does not issue replacement labels. Pre-paid My Hermes labels will be emailed to you so you will need to be able to print them.

If you choose to return the LEGO set via a different courier or via the Post Office, then it is up to you to pay the postage cost.

WeLoveBricks cannot deliver to the Channel Islands or the the Isle of Man.

Can I keep a set for longer than a month?

Yes, if you prefer to take your time, enjoy the build, and admire your achievements afterwards, then there’s no hurry. Enjoy building at your own pace.

How long does delivery take?

Delivery takes 2-3 working days. Remember to take account of weekends and bank holidays when working out when your set should arrive. We’ll email you when a set is ready for dispatch so you know which set is on the way and when to expect it.

What do I do when I’ve finished building a set?

Email support@welovebricks.com when you’re ready to post your set back and we’ll email you a pre-paid My Hermes returns label. Print the label, attach it securely to your parcel, and take it to a My Hermes parcel shop drop-off point. You can find your nearest parcel shop here www.myhermes.co.uk.

Pre-paid returns labels from My Hermes are only valid for 7 days. If a label is not used within 7 days and is rendered invalid, it is then the responsibility of the Member to pay for return postage. WeLoveBricks does not issue replacement labels.

If you choose to return the LEGO set via a different courier or via the Post Office, then it is up to you to pay the postage cost.

When will my next LEGO set arrive?

As soon as your set arrives back at the WeLoveBricks office we’ll dispatch your next set provided a month has passed since your last set was dispatched. You also need to ensure you have more than 15 sets on your Wishlist so we have a set available for you. If you’ve chosen to have 2 sets per month, both must be returned before a new box of 2 sets can be dispatched.

What is a Wishlist?

A Wishlist is a list of sets which you’ve told us you’d like to build. You can pick your Wishlist by choosing sets from our online catalogue. We’ll always try to send you a set which is on your list. If this isn’t possible then we’ll send you something else from the catalogue rather than keep you waiting.

You can update your Wishlist at any time by going to the My Wishlist page. The more sets you have on your Wishlist, the more likely you are to receive a set you want to build, so try to keep your Wishlist topped up with at least 20 sets at any one time.

Can I choose which set I get?

The set you receive depends on the availability of the sets on your Wishlist at the time you’re ready to change your set.  Availability changes daily so it’s not possible to guarantee a specific set will be available.

What happens if my set arrives with a piece missing?

This is unlikely because every set is inventory-checked before being dispatched. But if it does happen then let us know straight away so we can send you replacement parts. Remember, we want to make sure that all our Members have a great build experience, so please be sure to tell us if something’s not right.

What happens if I lose a piece?

Don’t worry – we know it happens! That’s why we don’t make a charge for replacing up to 3 small missing LEGO® pieces. If more than 3 small pieces per set are lost, we have to make a standard replacement charge of £3.00. Lost LEGO® Minifigures, LEGO® animals or creatures, and larger pieces of LEGO® are charged at cost plus P&P because these can be expensive to replace. Please refer to the Terms & Privacy Policy for more information.

Do I receive the original Build Instructions booklet?

Build instruction booklets are not sent out with the regular sets because (a) they can be heavy and therefore increase the postage costs, and (b) they become scruffy and torn very easily, and we don’t want our Members to receive a set in poor condition.  Instead we send you a link to find the build instructions online where they can be downloaded quickly.  However, we do send the original build instructions with the Big Sets as these can be too big to download easily online.

Do the bricks come sorted into their numbered bags?

No, the bricks aren’t sorted into their original numbered bags as this would be too onerous to administer each time a set was rented and would therefore make the service more expensive. If it helps, we suggest sorting the bricks into colours before you start building.

How do you choose which LEGO® sets appear on the catalogue?

We choose the newest sets from the most popular LEGO® themes, and try to make sure there are enough sets to choose from in each theme to suit the wide age range andof our Members.

How can I rent a Big Set?

The Big Sets are available to rent after you’ve been a member for a minimum of two months and received and returned two sets to us already. Let us know that you’d like your next set to be a Big Set and we’ll let you know which are available. We’ll invoice you for the upgrade fee (via PayPal) and when this is settled the set can be dispatched, provided a month has passed since your last dispatch date. The upgrade fee is in addition to your regular WeLoveBricks subscription, and gives you a month’s rental of the Big Set, starting from the day of dispatch.

When you’ve finished with it, just let us know by email, and we’ll email you a pre-paid MyHermes label to print and attach to the parcel. Build instructions are included with the Big Sets.

Should you wish to keep a Big Set for a further month then a second upgrade payment will be due.

The same T&Cs apply as for regular sets with regard to missing pieces.

How do I cancel my membership?

You can cancel your membership whenever you want to by sending us an email. Once we have received all outstanding LEGO® sets back from you and they’ve been confirmed as clean and complete, with no pieces missing, we can then cancel your membership. Your membership remains active and subscription fees due until your sets are returned and have been checked in.

Where can I find your Terms & Conditions?

Our Terms & Conditions and Privacy Policy can be found at the bottom of the home page of our website. Reading the ‘small print’ can be really boring so we’ve tried to keep our T&Cs short and easy to understand. When you Sign-Up to WeLoveBricks you agree to our T&Cs, so it’s a good idea to make yourself familiar with them at the start, but that bit is up to you!

How do I get in touch with you?

You can contact us by phone or you can email us at support@welovebricks.com or by snail mail if you prefer. Even better, you can contact us on our Facebook Page or by Twitter.